NorthStar AI Privacy Policy

This Privacy Policy explains how NorthStar AI ("we", "us", or "our"), operated by NSwarm Inc., collects, uses, shares, and protects your information when you use our website, mobile application, and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

You can access this Privacy Policy at any time without signing in or completing age verification.

When you create an account, we store the information you provide, such as your name, email address, and app role. This lets us authenticate you, manage your profile, and personalize your experience.

We may collect personal information you provide directly, including your name, email address, organization, and any details you share when registering for workshops, booking experts, submitting feedback, or contacting us. We treat this information as sensitive and only use it to deliver and improve the Service.

We do not sell your personal information. We only share it with service providers who help us operate the Service, or when required by law.

When you use the Service, we may automatically collect device and technical information such as your device type, operating system, browser type, IP address, language settings, and app version. This helps us maintain security, diagnose issues, and improve performance.

The Service allows you to submit content such as feedback messages, registration details, booking requests, and files or media you upload (for example, photos or videos you share with the AI assistant for analysis). This content is stored so we can provide the Service. You are responsible for the content you submit and should not upload sensitive information you do not wish to share.

To comply with Canadian regional requirements, access to the Service requires you to confirm your date of birth and select your province or territory. We use this information to verify that you have reached the age of majority in your province or territory (18 in AB, MB, ON, PE, QC, and SK; 19 in BC, NB, NL, NT, NS, NU, and YT).

Your date of birth and province/territory selection are stored locally on your device (in your browser's local storage) to remember your verification on future visits. They are not transmitted to our servers as part of the age-gate process.

If you are under the required age of majority in your province or territory, you will be blocked from accessing the Service.

If you make a payment or subscribe to a paid offering, payment processing is handled by third-party payment providers (such as Stripe). We do not store your full payment card details. These providers process your payment information according to their own privacy policies and applicable payment security standards (for example, PCI-DSS).

We use analytics and diagnostic tools to understand how the Service is used, to detect and fix errors, and to improve features. These tools may collect usage events, performance data, and crash reports. Where possible, this information is aggregated or de-identified.

We use cookies and browser local storage to keep you signed in, remember your preferences (such as language, province, and age-gate confirmation), and support core functionality. You can control cookies through your browser settings, though disabling them may affect how the Service works.

• Advertising: The Service may display ads. Advertising partners may use cookies or similar technologies to serve and measure ads.
• Sponsored content: Some content may be sponsored or paid for by third parties. Such content will be identified as sponsored where required.
• Affiliate links: Some links may be affiliate links, meaning we may earn a commission if you make a purchase through them, at no additional cost to you.
• Promotional material: We may send or display promotional messages about our own workshops, webinars, and services.

We may share your information in limited circumstances, including: with service providers who help us operate the Service (under appropriate confidentiality and data-protection terms); to comply with legal obligations or respond to lawful requests from public authorities; to protect the rights, property, or safety of our users or the public; and in connection with a merger, acquisition, or asset sale. We do not sell your personal information to third parties.

We retain your information for as long as your account is active or as needed to provide the Service. We keep account and transaction records, workshop registrations, and booking requests for as long as necessary to fulfill the purposes described in this policy and to meet legal, accounting, or reporting requirements. When information is no longer needed, we delete or de-identify it. Age-gate data stored on your device remains until you clear your browser's local storage.

We use reasonable technical and organizational measures to protect your information, including access controls, encryption in transit, and secure infrastructure provided by our platform partners. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You can help protect your account by keeping your password confidential and signing out when using shared devices.

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below. You may also clear your device's local storage to reset saved preferences, including your age-gate confirmation.

The Service is not directed to children. Canadian age-gate restrictions require users to have reached the age of majority in their province or territory (18 or 19, depending on the region). We do not knowingly collect personal information from anyone who does not meet this requirement. If you believe a child has provided us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please reach us through our Contact page.